JIM LUFF: Are You Really The Best?
I recently had the fortune to meet Bonni Fortune, a fellow operator based in Portland, Oregon. Bonni has a team of 47 employees at Lucky Limousine and Towncar Service. Bonni was kind enough to share some things with me that I thought could benefit many operators, so I am passing them on to you today.
So many people think they are the best at what they do. You probably are in your own little mind, but when it comes down to reality, we can probably all stand to improve. However, improving a company takes a team effort and all members of the team must participate.
There is a common saying that there is no “I” in team. Well, Bonni convinced me this is not a true statement. Ask each person on your team to make the following commitment as an individual and watch your operations improve. I am issuing these bold statements in a memo to all of my employees today and you should too:
- I will love my company as if it was my own.
- I will love my job.
- I will take pride in the work I do.
- I will not be afraid to ask for help when I need it.
- I will freely help my co-worker even if it is not my job.
- I will verify information from my clients if it seems out of the ordinary.
- I will always do what is right for my passengers and the company.
- I will respect my co-workers and recognize their contributions.
- I will follow the service commitment of my company.
— Jim Luff, LCT contributing editor
| posted on Wednesday, March 21, 2012 1:25 PM