DENIS WILSON: Before his days at A-1 Limousine of Princeton, N.J., Jeff Shanker spent time as a police officer and an EMT. This public safety background made him a good fit when he started at A-1 in 2002 as the director of safety and insurance — a hat he still wears along with that of executive vice president.
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DENIS WILSON: Why links to your website are valuable and how they should shape your media strategy.
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AUDIT SAGA: The Department of Transportation plops down in my business and gets into the nitty gritty of how we operate.
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A couple weeks back, I did my first reader visit for LCT Magazine. I had the good fortune of visiting Black Tie Limousine in Haverhill, Mass., which will mark its 30th year of operation this September, just like LCT.
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MICHAEL CAMPOS: Trust is the foundation of any stable relationship. Are consumers confident in the reliability for your business? Here are four ways to ensure your operation inspires trust among customers.
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EDITOR'S COLUMN: Business can get very detail intensive and all-consuming, so it's all the more important to step back, relax, look around and realize. . . it's all about others.
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Should I be mad, sad or glad?
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LCT EDITOR'S COLUMN: The issue of how to handle chauffeur tips and whether they should be taxed has emerged as a major challenge to limousine operators this year. My August magazine column outlines a solution applied by one chauffeured operation in Los Angeles. -- Martin Romjue, LCT editor
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When is it appropriate for office staff to text, web-surf and Facebook?
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HIRING GOOD HELP, AGAIN: My longtime assistant returns to full-time duty.
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Entrepreneur.com shares five ways business owners and executives can make quicker, more calculated decisions.
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LOST OPPS: Small businesses comprise the vast bulk of the chauffeured transportation industry. This sector also historically has generated the most job growth, except for now. In this analysis, two management consultants explain three of the leading reasons why small business fail to grow when they should be. -- Martin Romjue, LCT editor
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